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Why Customers Love Us
"We got our pens much quicker then expected and were extremely happy with the final product.
Thank you to PENSRUS and to our rep and Graphic Artist Jamie."
"We use this company on a regular basis to order ink pens for our church. They are very thorough and do an excellent job. I made a mistake on my re-order and just minutes after submitting that, I received an email from them asking me to confirm what I wanted to do with our order because it did not match the order we normally placed. I responded and our order went to production almost immediately. "
"We just received our pens with our logos and we are absolutey happy with the out come! It was our first time using your company and we look forward to using your services again.Your Great professional contact by email and by phone was fantastic. Thank you Tammie!"
By Denise A.
"GREAT PRODUCT AND CUSTOMER SERVICE
We have placed our second order with PensRus and we are extremely please with the quality of the pens every time we do business.
We were extremely pleased with Sandy the Product Specialist. Her conduct on the needs of the customers was exceptional.
Every time we spoke with Sandy she was diligent thru the whole process from the time we place the order, design and receiving the shipment. Her conduct exceeded our expectation.
Sandy the Product Specialist is what more companies need to exceed in sales and service.
Creative Glass Products
Shower Door City
Bonita Spring, FL"
By Barbara R.
"PENSRUS ROCKS OUT LOUD!
"PENSRUS has always provided me with a quality product in an amazingly short period of time. The staff is friendly and always seem ready to give 150% to make sure their customers are happy."
"Pens looked very nice. The only problem that I noticed was that I requested assorted colors and I only received two colors. Overall the pens look nice."
"We ordered sticky notes with our logo printed in full color with a color wash. PensRUs did a fantastic job. All of the setup charges and extra touches were included in the price which was the most reasonable I could find. We are very pleased with the final product and will not hesitate to use them again. Terrific job! Terrific product!"
"The order was fulfilled in a timely way, and everything came out just as expected. I had forgotten to click the "free shipping" button on the website, and when I asked about it, the representative added 20 extra pens to the order to make up the difference in shipping. Great customer service! The pens look great."
By Curtis K.
"I have been a customer of Pens R Us for many years now and felt it was time to compliment their exemplary service. I had used another marketing company for years and was happy enough with the treatment I got. Although whenever I had a huge need for pens and I had a deadline I needed to meet I was never treated with personal attention. I always got auto responder e-mail answers and never had any of my timelines or deadlines met.
Then one day I received a piece of junk mail from Pens R Us. There, on their postage mailing piece was the very pen that I use to promote my business. .. And by the way, if you are an entrepreneur, trying to grow and brand your business, to me, this is the ultimate value in marketing pens. There was the grip roller, the beautiful, gel ink, smooth writing, - always puts a smile on their faces - grip roller at a lower price than I was paying. It turned out to be the best price I could find anywhere on the web.
So I sent in my order and received a prompt auto responder thanking me for my order and confirming the details. As our relationship grew and my orders increased, they showed me personal attention, responding to my every query by e-mail or by phone, and they are extremely prompt. This is huge to me and anyone else that has to meet deadlines and payroll.
Amanda has been my personal concierge and almost leads me to believe that I am the one and only customer of Pens R Us. Her email responses are almost always a few minutes after my email is sent. It is truly remarkable.
If you are looking for a marketing partner to help grow your Brand / Business at the best prices, I cannot recommend them highly enough. I love them. I felt they deserved the kudos for such a great job in todays economy. From all of us, thank you, Pens R Us !!
One last thing. I hand every new potential client a grip roller that has my contact info and my logo on it and I say Heres your new favorite pen!"
"The customer service center was very helpful with walking step by step through my order. I was very pleased."
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"PENSRUS were FAST, EFFICIENT and LESS EXPENSIVE than the SAME pen on other websites!!! ALL of my prospective customers have commented on how much they LOVE the pens!"
"could not be more happier with the service and product , highly recommend to any and everyone."
"My overall experience with PENSRUS has been excellent. We had been ordering pens for our office from the same company for a number of years. I felt that we could save money and we did."
"Wanting to order some pens for work, I shopped around and found Pensrus to have the best prices. I was concerned about our logo, as I did not know how to get the logo in an accepted format. I called and spoke with Lauren. She said I could send it to her, and she would have the graphics department take a look and make sure it would work. Jamie emailed me back with a proof of the printing in no time, it was fantastic, and they did not even charge me a proof charge! They both went above and beyond and made getting the pen I wanted with the artwork I wanted a breeze. I would highly recommend Pensrus to anyone. Excellent customer service!!
Tammy Briscoe, Ace Exterminating Co., Inc."
"PENSRUS was very responsive to my inquiry from their website, but not direct calling to customer service. They offer a wide variety of personalized writing utensils, which made deciding difficult - that's a good problem. Their pricing structure is intuitive - no hidden fees or charges and they even offer free shipping for online orders! I made my selection and ordered my personalization. My only comment would be: I thought the font I chose only offered CAPS, and I was surprised to receive a mixed case message. The pens still look great, but that part of the order form is a little confusing."
"Outstanding service and product! The pens are EXACTLY like ordered and they will write the first time used. The advertisement on the pen is correct size and color.
(Pens from some other companies require "scratching" before they will write. I have never been able to find another pen that provides large lettering). "
"I've been using PENSRUS for 8 years. Their service is impeccable. The sales staff is knowledgeable and courteous. They go out of their way to insure that my orders are done to my specifications. I plan to continue using them for many years to come."
"I was impressed with the service of PENSRUS, especially the proof, even though it costed $40, it was nice to have it before we approved our order. I was also satisfied with the customer service reps (Amanda) and the designer (Mylina)."
"I have spoken with Customer Relations and they have gone out of their way to make me happy. They have refunded a portion of my order and have let me know if I need the product by an absolute date to let them know in the future. They have done this in good faith on a small order. I respect that. I will use Pens R Us again because of the way they handled this issue. I have changed the star ratings to reflect this added attention to service."
"There are many Pen Companies in this world... All I can say is that this Company "PensRus" has the best customer service I have had in ages...!! They were attentive, honest and fast! I only wish that other companies I deal with are as good as they are!
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" I LOVED working with this company. I have not ordered promotional items before and Pensrus made it easy and affordable. A big thank you to Sandy Aubry who helped me through the process!"
"Very easy to order from, great product and the best prices I could find. Thanks penrus"
"Overall, I was happy with my experience with PENSRUS. This was my first time ordering bulk pens, and I discovered there was a lot of info. I found the web site selection a bit overwhelming, considering my group only wanted 100 pens, but was able to find a pen I thought would be perfect for the occassion. I then discovered that one needs 2 weeks to order and receive the pens I wanted. I only had 10 days (with a holiday & snowstorms), so I needed to pay extra for expedited shipping. Next I learned the pens I thought were perfect were sold out, so I was forced to choose another one (which was nice, but not the same). The gals in customer service were very nice and walked me through all of my stumbling blocks. The order shipped quickly and I received them in time for my event."
" The Pensrus staff were very polite in answering my questions about certain pens they carry...My needs were meet from Pensrus an was very please when the pens arrived...The material they were made of was what I was looking for..I will definitely do business again.....Thanks again.. Doug"
"I was very pleased with the quality and service that I received when I ordered with your company. Everything was just what I had expected if not more!!!"
"I was extremely satisfied with my experience with PENSRUS. I had used them before about 2-3 years ago, and they still had my artwork on file, which made it really easy. The price was great too. I got a qoute for the same pen for a different company, they said .50 and also a design fee of $100.
Thank you so much for the pain free experience. :)"
"I was very impressed with Pensrus. I ordered my pens on 12/12 and received them on 12/23. I also was surprised at the quality of the pen, I wrote with one and it writes so smooth. It is now my favorite pen and I will definitely order from Pensrus again."
"My name is Thien Tran, owner of Park Ave Nails Salon. First time make order from PENSRUS, i'm really love your website, because it so many things, so many offers, most special is low price and free set up plus free shipping and very fast shippinp (just a week). A website is very easy for me to find a stuff i need, i will tell my friend. Thank you! Thank you so much! "
By Jeannie V.
"I have ordered from pensrus.com twice in the past 2 years. The first set of pens were perfect - they are a beautiful burgundy color with a comfortable grip and flawless engraving that write smoothly. I ordered another set of pens a few weeks ago, a different style pen (the Monte Cristo) in cinnamon with gold engraving and I am shocked to say that I love them even more! Customer service is excellent, they answer my questions instantaneously, and most info is provided in the order-confirmation email. Pensrus will always have my business.
The Valentine Law Office PLLC
By Cam H.
"I would like to say how happy I am that I have been doing business with these guys. Recently we had what would be considered a huge problem with an existing order. The order was on time and the items were correct but functionality was sub par. I addressed Sandy about our issue and without hesitation she handled it immediately. Once I did what Sandy asked me to do for purposes of following protocol she then took charge of the situation. Within maybe 48 hours I already had a new proof of the item and the following Monday my order was reshipped. These guys are someone I will continue to do business with for a very long time simply for the customer service. We all know how hard that is to find these days. I might add that this was handled with no questions asked or hesitation."
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By Karen W
"My experience with Pensrus was great! They phoned to recommend the colour of the logo text and they were right it looked great in white. It was easy to order."
"Quality merchandise, precise personalization, quick shipping. Delightful purchasing experience and excellent value. Makes a great gift for staff at the Nursing Home."
"Very satisfied! They couldn't fill our original order due to the pen being out of stock but we picked a different one and they had our order finished and delivered."
"Once Pensrus found out I was unhappy they offered me...free of charge, to replace the order. I was able to order something I liked better. They were very quick."
"I was surprised and pleased to be able to get samples of my choosing, And to top it off I received them the next day. This isn't my first order with PENSRUS and I am confident I will be just as pleased with this delivery and product."
"As always, PENSRUS delivers - great pens (and sticky notes this time, too) for our largest regional trade show. We were concerned about drop-shipping to the Expo Center but all went perfect!"
"This is our companies first order with pensrus.com and I must say that it has been a pleasure working with the staff. Each person that handled my order, did so, that it would come out as I expected, in a very timely manner, with suggestions from the staff, that made my pens a true reflection of our corporate image. I want to thank Sandy, who worked with me on selected just the write pen, then Amanda,and Jamie who worked with the graphics, and Mylina, who sent me the proof and made the minor changes I requested. And the other young ladies who answer the phone and guided me to the right person. And finally Laura, who told me when my order was shipping and sent the tracking number when available.
It was truly a pleasant buying experience. I will be back for more re orders and recommend to my fellow business associates and friends. The nicest part, besides getting my pens, was there were no hidden or "extra" charges. What I paid at purchase, was the price when delivered, and the ground shipping is free.
Thank you PENSRUS for an excellent experience, and I'm looking to our next order.
"The pens I ordered (Sharpies) arrived in a very timely manner and the quality was even BETTER than the normal Sharpies you can buy in a shop. My logo was very prominent and raised (in other words it was not just stamped on, it seems to be engraved). I am VERY pleased and will be ordering from Pensrus again in the near future. "
"Excellent!!!!! This is my second time ordering and I'm sure I will order again. Ordering is easy online. The service was exceptionally fast."
"I've placed two orders with Pensrus and they have delivered exactly what I wanted and promptly. Good price. And good quality that generated business for me."
"The pencils are great. I do think, however, it was a longer wait time than expected; just over 3 weeks. But like I said, the pencils themselves are great."
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