Our Guarantee To You: All products are unconditionally guaranteed against
manufacturer’s mechanical defects. Battery powered products
will be shipped with fresh batteries, however, we cannot guarantee the
longevity of the battery since it is totally dependent upon usage.
About Production Time
and Shipping Times: All products have both a "production time" and a "shipping time". Adding
these two values together will provide an approximate date that you can
expect to receive your order.
Each product will have a
"standard production time" that is noted in the product details. A
product may also have a "rush production service" option that will
reduce production time to 3 working days. See your individual product
choices for more information. We offer a variety of shipping service
levels to afford our customers the most flexibility in determining when
you will receive your order.
**SPECIAL HOLIDAY'S NOTE** - When the Holiday's are upon us, and with the extended
Holiday period this year, wants to be sure that you will be satisfied with
your order. While PENSRUS will remain open during the Holidays, many of
our factories are operating under reduced schedules. IF YOUR ORDER IS CRITICALLY TIME SENSITIVE, PLEASE
CONTACT US IMMEDIATELY SO THAT WE MAY CONFIRM THAT THE PRODUCT YOU WISH
TO ORDER WILL NOT BE DELAYED BY FACTORY SCHEDULES.
Order Cancellation Policy: Any
order cancelled within 24 business hours of placement will incur no
order cancellation charge, with the exception of any "24 Hour Service"
or "24 Hour Rush Service" products. Because of production time
requirements, those items may be cancelled only if the product has not
yet been printed. Any cancellations and/or credits will be issued within 14 business days. Please contact us immediately for these situations so that we may attempt to cancel
Any non-rush order cancelled after 24 business
hours will incur a $25.00 order cancellation fee, which will be
automatically deducted from your refund.
the right to cancel/not accept any order for any reason as determined
by management with no
cancellation fee assessed.
Return Policy: A happy customer
is a repeat customer, and we want you to remain a customer. We will offer a total refund on any
item that you do not feel is imprinted correctly to your request.
However, we do have to make the following stipulations:
We cannot accept a return on an item because you
don't like the style or color you chose or if the imprint was not
correct due to a typographical error on your part, the part of the
person ordering on your behalf or your agent - whether placed online or
through our FAX order form. We make all products that we offer
available as single unit sample purchases and have a sample request and custom quote facility.
We will make a speedy replacement if we caused any
typo or did not produce what you specified.
Since all of our products (except CShells) are
custom imprinted, you must be totally sure that what you type in to us
is what you want and is accurate. Please double and triple check
spellings, color selections, addresses, phone numbers, etc.
Our customer Service Department must approve all
returns (for repair, replacement or credit). Merchandise returned
without authorization will not be accepted and returned to sender.
Credit will only be considered for merchandise that has our approval.
will issue a refund for any authorized returns
within 30 days of the receipt of the returned merchandise. We
cannot begin processing an authorized return until we receive the
Merchandise must be returned in original
Customer is responsible for return shipping of the
product. Please ship using a carrier that provide tracking numbers and
proof of delivery. We recommend UPS or FEDEX. cannot be responsible for items lost by the
Email Communications from PENSRUS.com: After placing your order with us, you wll receive an order confirmation Email from firstname.lastname@example.org. Please be sure to add this Email address to your "white list" to guarantee receipt of your invoice and to allow us to update you on your order status. You may, occasionally, receive Emails from PENSRUS.com to:
1. Ask you to review the performance of PENSRUS and our products.
2. Make you aware of special opportunities we have created with our best suppliers to offer you
even better prices on our most popular products. **
3. To remind you of when might be a good time to reorder your products. **
**If at any time you wish to discontinue receiving such Emails from PENSRUS, simply follow the directions included with the Email you received to unsubscribe from future Emailings.
prices include one color silk-screened imprint on barrel up to 5 lines
of straight line copy, or as noted on specific product's ordering
Laser Engraving: Available on metal pens only.
Prices include engraved straight line copy on barrel or cap with
character count and line count dependent upon the product. Must specify
location as noted.
Second location engraving - as noted, per product.
For custom logos - Fees vary per product, see applicable product
Personalization - certain charges apply per product as noted
on product ordering screen.
will not be responsible for
artwork errors when disk is supplied.
Stock engraving styles are noted on a per product basis - each
applicable product will have an available font style selection box.
Artwork: Custom logos or art should be
supplied as press-ready digital files. Please refer to your product
selection page for additional product-specific information.
Receipt: We suggest that you print or capture
your confirmation page as a receipt as well as your order confirmation
Refills: Black except where optionally
available in other colors - as noted on a per-product basis. All
refills carry a 2 year shelf life guarantee.
Shipping: All orders shipped F.O.B. Please
choose a shipping method that will guarantee timely receipt of your
Products and Logos: Products and Logos shown
in this website appear only to illustrate the basic products and
ability to include messages and art on them and are not intended to
suggest that the imprints were designed by our company.
Rights and Permissions: Reproducing Artwork
- The customer warrants that by placement of an order with
they have the right to reproduction of a design or
that in the event of a claim to the contrary, they
will hold and/or it's affiliated
companies harmless from prosecution.